Put customer evidence in the right hands.

Open Settings → Review routingand assign an insight reviewer for each team. When an insight is routed to that team, it lands in the reviewer's queue with a notification instead of waiting in an unowned list.

The reviewer can keep the insight in review, ask for more context, reject it with a reason, or promote it into an opportunity or task. The decision stays with the evidence, so the team can see what was accepted, acted on, or deliberately set aside.

Use Settings → Attentionto decide when stale customer updates and overdue insight reviews should surface on Home. Routing defines ownership; attention thresholds define when the gap is important enough to call out.